The Concord, PA Primary Care practice is looking for a Senior Office Assistant to join their team!
This position is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming, calm and efficient environment for the Physician Office. The Caregiver serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients, updates the patient record, and represents the entire practice every time there is interaction with a patient. In addition, the Senior Office Assistant assists with the training of Office Assistants and provides guidance regarding workflow questions, procedural guidelines and practice operations.
The front desk at Concord supports Primary Care as well as centralized reception for the entire Concord Health Center. The office is open 6 days a week and offers evening and early morning appointments to accommodate patient access.
The Sr. Office Assistant responsibilities include patient check-in & registration for:
Answering phones, checking and acting upon fax and mail
Monitoring and responding to patient portal messages and direct book scheduling requests
Authorizations and Referrals
Pre-visit Covid screening
Virtual visit prep for phone, video and AWV visits
Patient outreach calls for AWVs, cancer screening and diabetes care gap closures
Monday 8AM - 7PM
Tuesday 8AM - 5 PM
Wednesday 8AM - 7PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
We have Saturday office hours the 2nd and 4th Saturday of the month and work hours are scheduled on a rotational basis. Also, we work one late evening per week.
Education and experience requirements:
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred
Internal Number: JR55446
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.