Robley Rex VA Healthcare System is recruiting a full time Registered Nurse -Call Center at the Fort Knox, Louisville Oupatient Clinic. This position is a float position and may require you to travel to other facilities to assist at the needs of the service. The Call Center RN is an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to Veterans who seek assistance with health care issues. This responsibility includes the initiation and continuation of the nursing process; assessing the needs of the Veteran, planning the nursing care needed to meet those needs, implementing and evaluating these needs which reflects the uniqueness of each Veteran, his/her disease process and how s/he is adapting to the disease process. The Call Center RN operates in a complex role requiring flexibility and independent decision making. The Call Center RN utilizes telephone triage in ranking Veteran's health according to their urgency, educating and advising Veterans, and making safe effective and appropriate dispositions according to protocols. The Call Center RN determines the needs of the Veteran and provides for the delivery of quality nursing care to a culturally diverse complex Veteran population. S/he initiates the nursing process, completes an accurate and expedient documentation for each telephone triage encounter utilizing critical thinking skills in conjunction with TRM software, is able to identify emergent situations (medical and psychiatric), is able to initiate necessary interventions in conjunction with the Veteran and others, prioritizes the Veteran stated reason for the call, presenting symptoms, and/or needs, patient risk factors and potential outcomes. The Call Center RN must be able to utilize appropriate internal and external resources to the telephone triage encounter, report unusual occurrences and adverse events, integrate and apply pertinent aspects of Medical Center Memorandums to his/her professional practice. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: A $12,000 recruitment incentive is authorized with a two year commitment Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Not Authorized Pay Schedule: NS95
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.