The Health Coordinator 1 facilitates patient continuity of care with the healthcare team. This position is responsible for utilizing available resources to ensure patients receive care that is continuous, comprehensive and coordinated across the care continuum. This position works cooperatively with providers and personnel to accomplish goals and objectives in accordance with established policies and procedures.
ESSENTIAL FUNCTIONS OF THE ROLE
Reviews reports to identify patient with past due adult preventative, diabetes and other identified clinical services; reviews the patient's electronic health record. Analyzes and compiles reports to support care coordination activities.
Facilitates care coordination with multiple teams, disciplines or external resources as required. Identifies and facilitates referrals to community resources (i.e. food, transportation, medication assistance, caregiver needs) as requested.
Contacts patients to recommend needed services, schedules office appointments and pends orders and referrals for providers to sign. Addresses patient and family concerns.
Assists patients with self-management through approved, evidence-based education, telephonic engagement, encouraging and supporting patient adherence to their care plans as requested.
Monitors the patient transition from hospital to home and back to primary care physician (PCP). Contacts the patient to ensure completion of follow up activities. Notifies the PCP and clinical office staff of issues pertinent to patient care.
Participates in departmental committees and quality improvement initiatives as appropriate.
KEY SUCCESS FACTORS
Medical Assistant certification preferred.
Strong written and verbal communications ability.
Strong attention to detail, with time management skills.
Excellent listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to calm upset patients in a composed and professional demeanor.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!