Description

Job Summary

Under the guidance of the Food and Nutrition Services Operations Manager, assists with the successful daily operation of Patient Room Services. Assists with a variety of tasks to include monitoring of all patient tray line and diet office and to report any deficiencies in production, product inventory, scheduling, sanitation, infection control, and/or overall service. Ensures employees engaged in serving food, plating tray, and delivering meals adhere to policies and procedures, provide outstanding customer service, and maintain cleanliness and sanitation of food areas, equipment, and utensils.

Job Specific Duties

• Opens and closes the department, including checking equipment functionality, ensuring adequate supplies are available, and ensuring schedules and staffing will meet department operation needs, etc.
• Coordinates the tasks and oversees the duties of the Room Service Associates. Serves as a first level of escalation of operation issues for the team.
• Monitors the department’s patient tray line, tray line workstations, and dish room to ensure that spaces are kept clean and sanitized, all equipment is functional, and supplies are stocked. Ensures assembly and distribution of patient trays is completed in a timely manner.
• Notifies management about damages or malfunctions and places service calls to plant operations or equipment service vendors as needed. Monitors to ensure that the facilities’ utensils, equipment, machines, and furnishings are properly maintained.
• Assists in the delivery of quality customer service to all patients and guests of Yummy Cafe by assuring full menu availability during hours of operation and certifying the NCHS iCREATE Values and Behaviors are followed.
• Helps drive service excellence by acting as a customer service champion and reviewing the department target goals, priority questions, and coaching/encouraging best practices with the staff.
• Assists with maintaining all records and reports (i.e., HACCP audit, temperature logs, audits) in compliance with departmental guidelines and regulatory agency standards.
• Ensures that all infection control and safety guidelines are followed per department and hospital policy and regulatory requirements (example: cleanliness and sanitation, temperature controls, portion accuracy, food and supply rotation using First In First Out (FIFO)).
• Maintains adequate supply of food items in the patient area by notifying and coordinating team assignments. Replenishes food at workstation.
• Maintains a calm demeanor during periods of high volume or unusual events to set a positive example for the shift team.
• Responsible for identifying potential risks within area of responsibility and for supporting the problem resolution process.
• Prepares special diet trays, including but not limited to, ketogenic, diabetic, and eating disorder meals as prescribed by dietitians. May prepare cold food items upon request.
• Performs quality assurance on trays by checking temperature, portions, presentation, and documents per standards.
• Supplies nursing units with nourishments and supplies (e.g., cups, lids, sugar, juices, popsicles) to be stored as needed in the kitchenette area.
• As a subject matter expert, trains and mentors staff on daily department operations, tray assembly, and delivery. Ensures quality of family experience, fosters staff empowerment, and holds huddles.
  
  

Qualifications

Minimum Job Requirements

• Active ServSafe Certification required within 30 days of hire
• 1-3 years Experience in health care, food service, and/or business operations.

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Healthcare retail food service experience preferred.
• Food Safety Certificate preferred.
• Knowledge of food safety.
• Ability to communicate well in English both verbally and in writing to request supplies, make printed signs and properly label food items.
• Bilingual: Spanish is preferred.
• Ability to relate cooperatively and constructively with customers, peers, and other hospital personnel.
• Able to lead by example by demonstrating work habits that are aligned with NCHS policies and expectations.
• Able to use computers and ability to learn appropriate software application(s).
• Able to follow detailed written or verbal instructions.
• Ability to use computer to enter and access data appropriately; accurately relay information as requested.
• Displays positive customer service, fosters employee relations, and assures staff adheres to the Customer Service Behavioral Standards.
• Demonstrates good time management skills with respect to scheduling, assigned duties, and meeting productivity requirements.
• Critical thinking skills.
• Able to maintain confidentiality of all patient and guest sensitive information (example: HIPPA).

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