Description
Manager, Patient Care Services
Pediatric Diabetes & Medical Specialties Clinic
# 2200153
Your Role:
Coordinate, monitor, and evaluate the operation of a unit of the University or Medical Center.
Key Responsibilities:
- Develop work goals for the unit/area consistent with institutional and departmental goals and policy
- Plan to achieve goals or establish priorities
- Initiate changes or develop new policies, procedures and/or methods
- Help unit to understand, share, and support the vision
- Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions
- Monitor and coordinate programs and actions
- Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures
- Coordinate the activities of one or more functions to effect unity of operation
- Adjust work schedules or project priorities to meet emergencies or changing condition.
- Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
- Participate in periodic management meetings to keep top management informed of problems and concerns
- Define and achieve financial targets for the unit/area, consistent with the departmental financial plan
- Plan communicate budget calendar and process
- Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff
- Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need
- Frequently prepare ad hoc financial and budget reports
- Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department
- Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator
- Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
- Exceed defined service standards for the unit/area
- Ensure that the service standards established for the unit/area are met or exceeded
- Monitor performance against service standards
- Use patient/customer satisfaction data to improve systems, processes, and outcomes
- Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff
- Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
- Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
- Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
- Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually)
- Monitor quality assurance standards, programs and procedures within the unit/area
- Ensure that defined quality standards are met within area of responsibility
Department Summary:
The Diabetes Program at Children's Hospital is one of the largest pediatric diabetes centers in the nation. We care for more than 3.000 children with diabetes from Tennessee and eight surrounding states at the Vanderbilt Eskind Pediatric Diabetes Clinic; and locations in Franklin, Murfreesboro, Jackson, Clarksville and Cookeville. We provide a family-centered approach to managing diabetes. Primary care is where good health begins. Your primary care provider is your first contact for general health issues, yearly screenings and questions about your health. As an overall category of healthcare, primary care includes the specialties of family and internal medicine, women's health, geriatrics and pediatrics.
Position Shift:
- Monday - Friday 8:00 AM - 5:00 PM
View how Vanderbilt Health employees celebrate the difference they make every day:
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
